Memory Foam U-Shaped Travel Pillow | Cervical Support & Magnetic Cloth Design for Naps

Dcomfo Shipping Policy

At Dcomfo, we aim to provide a seamless shipping experience, ensuring your items arrive safely and on time. Please review our shipping policies below to understand how we handle deliveries, timeframes, and other important details.

Processing Time

Once your order is placed, it goes through a processing phase before shipment.

• Processing time: 2-5 business days
  During this period, our team prepares, packs, and processes your order for dispatch. Orders are not processed or shipped on weekends or public holidays.

Shipping Time & Rates

We are proud to offer free worldwide shipping to most countries, ensuring that no matter where you are, you can enjoy Dcomfo products without additional shipping costs. However, please note that shipping times vary depending on your location and product availability.

Estimated Shipping Times:

• United States: 6-8 business days
• Canada, Europe: 7-9 business days
• Australia, New Zealand: 7-9 business days
• Central & South America: 7-9 business days
• Rest of the World: 10-12 business days

Please note that these are estimates and may be impacted by factors outside our control, such as customs processing, local delivery delays, or global logistical challenges.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number. This allows you to track your package’s journey in real-time.

• If you haven’t received your tracking number within 5 business days of placing your order, please reach out to us at support@dcomfo.com.

Please note that it can take 2-5 business days for tracking information to update after your order has been dispatched.

Shipping Destinations

We ship to over 200 countries and islands around the world. However, due to certain restrictions, we may be unable to ship to some regions. If we are unable to deliver to your location, we will notify you and provide alternative options or a refund.

Customs, Duties & Taxes

Customs duties and taxes are not included in our product prices or shipping fees. Any customs or import duties and taxes that may be applied to your order once it reaches your country are your responsibility. By placing an order with Dcomfo, you consent to these possible charges.

Separate Shipments

For logistical reasons, items within the same order may be shipped in separate packages, even if you’ve requested combined shipping. You won’t be charged extra for this. Each package will have its own tracking number, and all items will be delivered within the estimated timeframe.

Shipping Delays

While we aim to meet the estimated shipping times, unforeseen events can sometimes cause delays. If there is a significant delay in your order’s delivery, we will notify you via email or through your tracking information.

Lost or Stolen Packages

Dcomfo is not responsible for lost or stolen packages after delivery confirmation. If you believe your package has been lost or stolen, please check with your local carrier and neighbors first. If you still cannot locate it, contact us at support@dcomfo.com, and we’ll do our best to assist you.

Contact Us

If you have any questions regarding your order, shipping, or any other concerns, please feel free to reach out to our support team at support@dcomfo.com. We’re here to ensure your experience with Dcomfo is smooth and enjoyable.